Refund Policy
Refund Policy
Your satisfaction is our priority at Velvaro. If you are not completely happy with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase
To initiate a return, please contact us through our Contact page with your order number and reason for return. We will provide you with return instructions.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original payment method within 5–10 business days.
Damaged or Defective Items
If you received a damaged or defective item, please contact us within 7 days of delivery with a photo of the issue. We will arrange a replacement or full refund at no additional cost to you.
Non-Returnable Items
For hygiene and safety reasons, certain items such as personal care products may not be eligible for return once opened. This will be clearly noted on the product page.
Late or Missing Refunds
If you haven't received your refund within 10 business days, please first check with your bank or card provider. If the issue persists, contact us and we'll resolve it promptly.
Contact Us
For any questions about returns or refunds, please visit our Contact page. We aim to respond within 24–48 hours.